Privacy Policy

Last updated: 5 September 2026

Stratosphere Creative ("Stratosphere", "we", "us" or "our") respects your privacy and is committed to protecting the personal data that we collect, use and disclose.

This Privacy Policy explains how we handle personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

By accessing our website, contacting us, submitting an enquiry or otherwise providing personal data to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data such as:

  • your name;

  • company or organisation;

  • job title;

  • email address;

  • telephone number;

  • information contained in enquiries, briefs or messages you send us;

  • information you provide in connection with a project, proposal or business relationship;

  • technical information such as your IP address, browser type, device information and website usage data; and

  • any other information that you voluntarily provide to us.

We generally do not seek to collect sensitive personal information through this website unless it is necessary for a specific purpose.

2. How We Collect Personal Data

We may collect personal data when you:

  • contact us through our website, email, telephone or other communication channels;

  • request a quotation, proposal or information about our services;

  • engage us for creative, design, branding, marketing, events or other services;

  • subscribe to communications from us;

  • participate in a survey, event or promotion;

  • interact with our website; or

  • provide information to us through another business interaction.

We may also receive information from publicly available sources, business partners, clients, service providers or other third parties where permitted by law.

3. How We Use Personal Data

We may collect, use and disclose personal data for purposes including:

  • responding to enquiries and requests;

  • preparing quotations, proposals and project recommendations;

  • communicating with prospective and existing clients;

  • providing and managing our services;

  • administering projects and client relationships;

  • processing invoices and payments;

  • maintaining business and administrative records;

  • improving our website, services and customer experience;

  • analysing website usage and performance;

  • protecting our systems, website and business from misuse or security threats;

  • complying with legal, regulatory, accounting or contractual requirements; and

  • sending marketing or business communications where you have consented to receive them or where otherwise permitted by applicable law.

We will not collect, use or disclose personal data for purposes that a reasonable person would consider inappropriate in the circumstances.

4. Consent

Where consent is required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data for the relevant purpose.

You may withdraw your consent by contacting us using the details below.

Withdrawal of consent will not affect any collection, use or disclosure that has already taken place lawfully. Depending on the nature of your request, withdrawing consent may also affect our ability to provide certain services to you.

5. Marketing Communications

Where permitted by law, we may contact you about our services, work, events or other information that we believe may be relevant to you.

You may unsubscribe from marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us.

Where marketing communications are sent to Singapore telephone numbers, we will comply with applicable requirements under the PDPA, including the Do Not Call provisions where relevant.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enable website functionality, understand how visitors use the website and improve its performance.

These technologies may collect information such as your IP address, browser, device type, pages visited, referring website and approximate location.

Where third-party analytics, advertising, embedded content or social-media services are enabled on our website, those providers may also place cookies or collect information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. Disclosure to Third Parties

We may disclose personal data where reasonably necessary to:

  • employees, contractors and personnel involved in providing our services;

  • hosting, IT, cloud, analytics and communications providers;

  • professional advisers such as accountants, auditors or legal advisers;

  • suppliers and business partners involved in delivering a project;

  • governmental, regulatory or law-enforcement authorities where required by law; or

  • another organisation in connection with a restructuring, merger, acquisition or transfer of our business.

We do not sell your personal data.

Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

8. Overseas Transfers

Some of our technology providers, cloud services or business partners may process or store data outside Singapore.

Where personal data is transferred outside Singapore, we will take appropriate steps as required under the PDPA to ensure that the transferred personal data receives a standard of protection comparable to that required under Singapore law.

9. Protection of Personal Data

We take reasonable administrative, technical and physical measures to protect personal data against risks such as unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention

We retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected, for legitimate business purposes or as required by applicable laws and regulations.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

11. Access and Correction

Subject to applicable exceptions under the PDPA, you may request:

  • access to personal data about you that is in our possession or under our control;

  • information about how your personal data has been used or disclosed; or

  • correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing such a request.

Where permitted by law, we may charge a reasonable fee for processing an access request. If a fee applies, we will inform you before proceeding.

12. Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate action in accordance with applicable law.

Where required under the PDPA, this may include notifying the Personal Data Protection Commission of Singapore and affected individuals.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of those third-party websites. You should review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal requirements.

The latest version will be published on this page with the date of the most recent update.

15. Contact and Data Protection Officer

If you have questions about this Privacy Policy, wish to withdraw consent, or wish to request access to or correction of your personal data, please contact us.